HomeusMax Privacy Policy

 

Last updated: December 19, 2025

 

HomeusMax ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly. We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

 

This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information when you engage our services, visit our website (homeusmax.com), communicate with us, or use our digital marketing, SEO, AEO, GEO, Google Business Profile management, and social media advertising services.

 

1. What Personal Information We Collect
We collect only the personal information necessary to deliver our services, communicate with you, process payments, and operate our business. This may include:

- Contact and business information (your name, business name, email address, phone number, mailing address, website URL)
- Service-related details (target keywords, geographic areas, business goals, website login credentials, Google Analytics / Search Console access, social media account access, Google Business Profile login details)
- Payment information (billing name, address, and payment details processed securely via our payment provider — we do not store full credit card numbers)
- Communication records (emails, messages, call notes, meeting summaries related to your project)
- Website usage data (IP address, browser type, pages visited, collected via cookies and analytics tools)

 

We do not collect sensitive personal information (such as health, financial history beyond payment processing, or ethnic origin) unless directly relevant and with your explicit consent.

 

2. How We Collect Personal Information
We collect information:
- Directly from you (when you contact us, sign up for services, provide access credentials, or respond to our communications)
- Automatically through our website (cookies, server logs, analytics tools like Google Analytics)
- From third-party platforms you grant us access to (e.g., Google Analytics, Google Business Profile, social media accounts, website CMS)

 

3. Purposes for Which We Collect and Use Personal Information
We collect and use your personal information only for the following purposes:
- To deliver and manage our SEO, AEO, GEO, website optimization, Google Business Profile management, social media advertising, and related digital marketing services
- To communicate with you (send updates, reports, invoices, audit results, and respond to inquiries)
- To process payments and manage billing
- To analyze and improve our services and website performance (using anonymized or aggregated data)
- To comply with legal obligations, resolve disputes, or enforce our agreements

 

We do not use your personal information for marketing to third parties, profiling, or any unrelated purpose.

 

4. Disclosure of Personal Information
We do not sell, rent, trade, or otherwise disclose your personal information to third parties for their own marketing or commercial purposes.

 

We may share limited personal information only in these situations:
- With trusted service providers and subcontractors who assist us in delivering services (e.g., contractors who help with technical SEO tasks, content creation, or analytics) — these parties are contractually bound to use the information only for our purposes and to maintain confidentiality
- With payment processors to facilitate transactions (they handle payment data securely and do not retain full details)
- As required or permitted by law (e.g., court order, regulatory request, or to protect our rights)

 

5. Consent
By providing us with your personal information, requesting services, granting access to accounts, or continuing to engage with us, you consent to the collection, use, and disclosure of your information as described in this policy.  
 

Consent may be express (e.g., providing login credentials) or implied (e.g., continuing a service after receiving this policy).  
 

You may withdraw consent at any time by contacting us — we will explain the implications (e.g., we may be unable to continue providing services without certain information).

 

6. Limiting Collection, Use, Disclosure, and Retention
- We collect only what is necessary for the identified purposes.
- We use and disclose information only for those purposes (or with your consent or as required by law).
- We retain personal information only as long as necessary to fulfill the purposes, provide ongoing services, or meet legal/tax requirements (typically 7 years for financial records; shorter for inactive clients). After that, we securely destroy or anonymize it.

 

7. Safeguards
We protect your personal information using appropriate physical, organizational, and technological safeguards against loss, theft, unauthorized access, disclosure, copying, use, or modification. This includes encrypted communications, secure access controls, and confidentiality agreements with any subcontractors. While we strive for strong protection, no system is completely secure — we will notify you if a breach occurs that poses a real risk of significant harm.

 

8. Cookies and Analytics
Our website uses cookies and similar technologies for functionality, analytics, and performance (e.g., Google Analytics). These collect anonymized data (e.g., IP address, browser type, pages visited). You can manage or disable cookies via your browser settings. We do not use them to track individuals across unrelated websites or sell data.

 

9. Individual Access and Correction
You have the right to access your personal information we hold and to request corrections if it is inaccurate or incomplete.  
 

To make a request, contact us. We will respond within 30 days at no charge (unless the request is excessive). Certain exceptions may apply (e.g., legal restrictions).

 

10. Challenging Compliance
If you have concerns about our privacy practices, please contact us. If the issue is not resolved, you may contact the Office of the Privacy Commissioner of Canada:  
- Website: priv.gc.ca
- Phone: 1-800-282-1376

 

11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted here with the updated date. Your continued use of our services after changes constitutes acceptance of the updated policy.

 

Contact us if you have any concerns.
 

Thank you for trusting HomeusMax with your information.